Terms & Conditions

We recently updated our Terms and Conditions. Please read and accept these updated terms and conditions in order to access the iMarket Support video marketing website.

Last updated: June 1, 2020.

Please read these Terms of Use ("Terms", "Terms of Use") carefully before using iMarket Support website (the "Service") operated by The iMarket Network, LLC ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.


When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of iMarket SupportΒ and its licensors, The iMarket Network, LLC.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by iMarket Support or its owners, The iMarket Network, LLC.

iMarket Support, nor its owners, The iMarket Network, LLC., has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that iMarket Support, nor its owners, The iMarket Network, LLC, shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any of its web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


We will terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.


Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.

Current Version: 1

Privacy Policy

We recently updated our Privacy Policy. Please read and accept this updated privacy policy in order to access the iMarket Support video marketing website.

Last updated: June 1, 2020.

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://imsupport.club/compliance/.

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information ("Personal Information") may include, but is not limited to:
  • Name
  • Email address

Log Data

We collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Google AdSense & DoubleClick Cookie

Google, as a third-party vendor, uses cookies to serve ads on our Service.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

We use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

Current Version: 1

You Need to Know Everything to Work in Help Desk (Not Really) – Episode 3

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Let’s talk about what you really need to know working help desk when you are just starting out. Do you need to know everything? Are you expected to know everything?

Will your end users expect you to know everything? YES!

What do your managers and fellow I.T. co-workers expect you to know working in I.T.

Stay tuned!

The equipment used in this video is as follows(Affiliate links below)
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Google Pixel(Side Camera): https://store.google.com/us/product/pixel_phone?hl=en-US
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Giant Squid Microphone: http://amzn.to/2zl6WxK
Flexispot 47″ Sit Stand Desk: http://amzn.to/2gviP0x

For Frequently Asked Questions please see this playlist: https://www.youtube.com/watch?v=Xdgh3TwO8cM&list=PLNftqnrunKiEcFd8E3yKPC77nu9A2ikx-

Thank you for visiting my YouTube channel.
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Website: http://www.itcareerquestions.com
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Information Systems: http://www.informationsystems.net


gamal stewart says:

Is it possible to learn help desk hands on at home I am a hands on learning kind of person

Emma Jones says:

Lol! You slayed me when you said β€˜..I have to check the server..’. 😭

Tata Masley says:

Thank you so much for you video.Its really helpful for me. I want more and more video from you.

SqwareCircle10 says:

what is the difference between a client support and a help desk?

Patrick Welch says:

I have recently taken some time out of the IT industry and wish to go back into it as a 1st line help desk engineer. Your videos are really helping and wish to thank you for making these to help the IT community πŸ™‚

Alex Flores says:

But always remember never bull shit the customer. Do not buy into the philosophy of fake it till you make it. Because you might get a customer that is very knowledgeable in what they called in for. They will smell the bull and will call you on it because they want to make sure you know what you are talking about. While working for Xerox for Verizon they would harp on the fake it till you make it BS. I think so long as you are up front and honest with the customer they will not be as mad with you but you will always get that one who just has to be an asshole. Just remember focus on the call you're on and once it's done forget about them and move on to the next one. That was my guiding philosophy that allowed me to keep my sanity in that job.

Kris says:

The funny thing is at even at 1st line you when you are escalating tickets/asking question you get the same thing done to you. You turn to the server guy and say "This user is having this specific problem and I've checked X, Y and Z, do you have any ideas?". Then he turns around and says "ermm…yeah….let me just look into that for you". Then they just so happen come back with a solution that is eerily similar to the first thing you saw on Google but didn't understand so weren't sure was actually relevant.

Dylan Kim IT NETWORK says:

Thank you ssosososososososo much for such an awesome encouraging video for IT cheeks

Anthony Jean says:

Starting my first help desk job in the coming weeks and this, along with your videos definitely have helped me feel better about the job. Thank you for making this content!

James Saunders says:

I started at 0 and now I'm a network consultant after 13 years. You never stop learning and documentation is the key. I love teaching people at the start of thier journey and I always remind them, the only reason it took me 5 minutes is because I've seen it before and I was also in thier situation.

I find this area of work has far to many know it all's and an I'm better than you mindset. So I make it my mission not to be like that and always help others.

My advice is keep learning and focus on the fundamentals, it helps you in the future. Keep away from know it all's and negative people. Remeber that you can't know everything it's impossible in this age.

Richard Branson says:

Have you tried turning it off and on again?!

jboreing says:

It took me 2 minutes to realize that light behind you is voice activated. Pretty cool decoration.

p. Binx says:

4:53 is correct – I need to get more info and will get back to you. Never say "I don't know"

Touching Souls for the Kingdom says:

Thanks πŸ™πŸ½

joseph Mugisa says:

Please can you make a video about how to become a telecom technician and what certification are required.
And also if possible explain about Multi Switch Network.

OrochiShaka says:

wow, do people really ask how to do stuff on office programs? i thought help desk was about problems related to connecting to a server or network, problems that might be caused due to a provider not ones caused by ignorance. Those people who do ask are so lame.

Oggy 888 says:

Hi I’m in England and I want to get into I.T I want to go down the networking/security route..please can you tell me what I need to do? I work at the moment so I can’t do college and there is no night courses..so what next? Would you say it’s best to get a job in IT as a it support tech and do my essentials and then I can work my way up?…please help

Cie Tai says:

That flashing thing in the background is SO distracting! And it reflects off the monitor!

Sunkiss! says:

I like the technical part but not the customer service bec.not all users are nice. I'm in IT Help Desk and I want to shift to other part of IT with no user interaction.

Islamgy says:

Best answers πŸ˜‚πŸ€¦πŸ»β€β™‚οΈ
Did you tried to restart your computer
Did you recheck the cables
Did you press the turn on button

Ric BB says:



Guys I am starting my first ever job as a Helpdesk Technician on Monday, the company deals with web hosting, offsite backups, setting mails accounts etc. I am very nervous about this position any idea on what the job will entail or any day to day tasks?

I have a degree in BCOM Information Management. Thanks

speedster Auba says:

great advice subscribed liked

Cameron Christensen says:

Im subscribing. Youre relaxed demeanour is just what i need because at my job, just starting out in IT as a network operations center tech… My boss is an ashole who does exoect me to know everything. Plus im literally on my own half the time. Literally the only one working. Idk… From what i seen from your videos i really need this positive reality check

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