Terms & Conditions

We recently updated our Terms and Conditions. Please read and accept these updated terms and conditions in order to access the iMarket Support video marketing website.

Last updated: June 1, 2020.

Please read these Terms of Use ("Terms", "Terms of Use") carefully before using iMarket Support website (the "Service") operated by The iMarket Network, LLC ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Accounts


When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Intellectual Property


The Service and its original content, features, and functionality are and will remain the exclusive property of iMarket Support and its licensors, The iMarket Network, LLC.

Links To Other Web Sites


Our Service may contain links to third-party web sites or services that are not owned or controlled by iMarket Support or its owners, The iMarket Network, LLC.

iMarket Support, nor its owners, The iMarket Network, LLC., has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that iMarket Support, nor its owners, The iMarket Network, LLC, shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any of its web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination


We will terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer


Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law


These Terms shall be governed and construed in accordance with the laws of without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us


If you have any questions about these Terms, please contact us.

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Privacy Policy

We recently updated our Privacy Policy. Please read and accept this updated privacy policy in order to access the iMarket Support video marketing website.

Last updated: June 1, 2020.

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://imsupport.club/compliance/.

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information ("Personal Information") may include, but is not limited to:
  • Name
  • Email address

Log Data


We collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Google AdSense & DoubleClick Cookie



Google, as a third-party vendor, uses cookies to serve ads on our Service.

Cookies



Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

We use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Service Providers



We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Security



The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites



Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy



Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

Compliance With Laws



We will disclose your Personal Information where required to do so by law or subpoena.

Changes To This Privacy Policy



We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us



If you have any questions about this Privacy Policy, please contact us.

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Tier 1 Tech Support Sucks!!!!

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Today I talk about my experience in Tier 1 Tech support

======MUSIC======
Lakey Inspired – My Girl

======CAMERA GEAR======
Panasonic Lumix G7 – https://tinyurl.com/ya7fmtcx
TAKSTAR SGC Shotgun Mic – https://tinyurl.com/y78757p4
Targus Tripod – https://tinyurl.com/y8sxew94

======SOCIAL LINKS======
Instagram – instagram.com/nate_does_life/
Snapchat – snapchat.com/add/nericu
Twitter – Twitter.com/nericu

Comments

Red Alegado says:

Omg! This is so me. I can feel you bro.

qwerty asdfg says:

4minutes of bullshit before you start the topic. geez. do better.

thenson1halo says:

Close quotas and call time limits are the worst. Especially when they start scrutinizing hard. Not every call is the same and some are going to require much longer than others. Some issues I could hammer out in literally two minutes and be done. Other issues take up 15 minutes just in the restarts required to fix the problem not even considering the actual troubleshooting done. Many calls you will need to get remoted in to the user's computer and i've seen, more than a few times, it take 15-20 minutes just to do that because the user is SO computer illiterate and well… not bright or more often simply doesn't listen. Which is the bane of our existence… users that DON'T LISTEN. I've had calls where, no exaggeration, I spent over 75% of the call just trying to get the caller to stop talking so that I can help them. Or they'll call you and immediately say "Can I put you on hold for a minute?". Or they'll call and they're not even near their computer or haven't turned it on. I've literally had, more than one, callers call me while they were driving so that I could troubleshoot their computer issue. But management still wants those numbers. They want those closes and your average call time better not exceed 15 minutes. Or the lovely moments when you get pressured because their are tickets sitting in your queue… when engineering hasn't fixed the problem yet so there is literally nothing that you can do with the tickets. The job would be far less stressful if we were just allowed to do it.

terminal va says:

Yeah, I'm tired of the front line BS… UNADULTERATED FRUSTRATION!!! I'd rather they just give me the damned machine so I can fix it instead of listening to ingrates yelling at me for something they screwed up.

Andres Ramirez says:

I had a job like this. I was supposed to answer the phones. I hated it and was not comfortable. I was fired and I was so happy afterwards

Josina says:

the background music is distracting

macarari says:

how long realistically can it take getting hired/find for an IT help desk job ?

Tina Nickerson says:

Help Desk is not the same as a call center. Lol. Call centers are highly micromanaged with scripts to follow verbatim and QA recording every call you make. IT Help Desk positions in most company settings is much less monitored and focus is more on the technical issue. Example: I was a Dishnetwork Tier 3 tech support we had very basic " check connections" type troubleshooting steps all scripted and required to follow verbatim. As well as tech support, we handled billing and offered programming and equipment ie sales. Lol. Ive also been a Level 1 Heldesk position for a chain of grocery stores. There was no selling or billing just troubleshooting over the phone and when necessary replacing equipment and or scheduling service calls onsite that was it.

Get-The-Lead-Out.45 says:

This is October 2019 and WOW Microsoft STILL SUCKS
I havent had to call them even one time after I ran from Windows Vista and installed Windows 7
but now I am being forced to install Windows 8.1 because Microsoft said they would no longer support or provide security updates for Windows7 and they REFUSE to allow home user the ability to even pay an annual fee for support/updates but they are allowing business to pay an annual fee for it!
LONG STORY SHORT….been on the phone with the camel and cow jockeys who can't speak any better English now than when they were put in years ago to provide customer service for ENGLISH speaking people! It's been 3 days now of over 2 1/2 HOURS a day on the phone with them (which includes at least a 1 hour wait time each call) and they still haven't fixed the problem with their Windows store REFUSING to allow SIMPLE PC GAMES to download

Ashley Rae says:

I actually have a job interview for Teir 1 tech support. Just want to put my foot in the door so I can move myself up.

ерунда сэндвич says:

Devry and ITT are both scams

Nesy Robinson says:

It's the job hard? When do you get out of tier 1? And what's the start pay?

BINFP says:

I hate it. We didn't get the tools we needed until CTF and when I brought it up I was told by my trainer that they just put them out on the phones when she just started so it doesn't matter. Also she said no one knows what they are doing in the beginning so it's okay. I've never owned an Apple so I'm at a loss and I'm stressed. I gotta get out of here. I also do it from home which you would think is great but you feel isolated and sometimes the people in chat don't get back to you in time. sigh

Calvin says:

What did you move on to Nate? I'm currently Tier 2 with my company and I liked Tier 1 because I was the first line of contact. I didn't like it because there were a lot of Tier 2 steps that I knew how to do but I couldn't because of them being Tier 2 Only steps. Now I'm able to do them I Just deal with cleaning up a lot of messes that Tier 1 agents create.. lol

M W says:

I don't even care about becoming a tier 2 anymore. I just want a completely different career.

William Sanders says:

i've done tier 1-2 support for the past 10 years. tier 1 support is the absolute worst. you get to witness the mismanagement first hand. and if you open your mouth about it to fix the problem your seen as the problem.

C Czar says:

Tech support does suck, I hate it. Customers feel emboldened to speak to you how they please from behind a phone. Plus my company sucks at getting information to the front lines. Looking at other applications as we speak. Sorry to be so negative, but I’ve been doing support for almost 6 years and I HATE IT

Erick Lopes says:

Unable to gain agreement!

Vanessa says:

Ums are normal! Best way to practice to get rid of them is to pause and take a deep breath in. Hope you got to tier 2!

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