Terms & Conditions

We recently updated our Terms and Conditions. Please read and accept these updated terms and conditions in order to access the iMarket Support video marketing website.

Last updated: June 1, 2020.

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Privacy Policy

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Last updated: June 1, 2020.

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Skipping the Help Desk & Entry Level I.T. Roles?!

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In today’s video we discuss skipping the help desk and other entry level I.T. roles. Is this a good idea, bad idea, what are the options here?

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Janet R Monteverdi says:

What is the best way to enter the I.T. field for a middle aged woman?
I have my degrees in Criminal justice and a past working background in medicine. Currently, I am a certified EKG Technician and EMT.
Is there an area of I.T. where I can combine medicine with I.T.?
I do not have any Certifications in I.T.
I am not sure where to start.
I have strong customer service skills b/c i have worked with the general public all of my life.
I enjoy a challenge. Sometimes at my current job I get to fix the Internet issues. I want a chance to make more money while continuing to learn new skills in the I.T. profession

darkIceDesigns says:

I work as a Helpdesk for like 5 years, studied networking and never get a job related. Im 28 now, still can make it out?


Thanks for the advice, I should be in the entry level it roles before choosing a more advanced it role. I have business administration degree and I am planning to work on getting the comptia a+ it certification, I want to blend IT with business administration skills.

leavemealonefoonow says:

So many entry level It jobs here are asking for experience, a degree and certs. The job description shows its entry level, or it flat out says this is an entry level role, but the entry requirements. And this seems to be an increasing trend. 3 years experience asking for 2-3 certs and a bachelor's for an entry level job. It gets a bit obnoxious.

The amount of jobs I see asking for certs, 2 years experience and paying $15/hr yet the job is resetting passwords and escalating anything more difficult. And the huge disconnect in HR hiring requirements being set without coordinating with their IT team. They just Google random IT qualifications without understanding them and put them up.

Anna Costiuc says:

Hello there! I am considering to become UX/UI designer but I don't want to limit myself for 1 thing and study graphic design. Is IT is good degree choice? Thank you

kerio Masters says:

Can you talk about database admin

Praveen Tiwari says:

Great channel.Very good content.

I.T Security Labs says:

I could not agree more with you Zach. I learned a lot from helpdesk.


What do you think about Codeacademy? I've been playing around with it but haven't gotten really far with anything yet. They are having a special ($179). I'm not sure how good this or any other site is to help me with learning python. What do you think?

Andrew Phillips says:

Would getting a retail / customer service job at a mobile phone store for one of the big telecommunications companies in my country while studying for CompTIA certifications be a viable way to get a start in the IT industry?

Paul Hornbogen says:

Buddy I am looking forward to any entry level IT job. To use my training. Your right in that business enterprise only comes through experience regardless of where the job is at.

Calvi M says:

I started as a Hardware field technician to Help desk to Systems Technician for a school, and now i got an offer for a Cyber Security Intern for next summer! and i started my career in IT this year!!!

chad watkins says:

Experience is everything. I’m about to finish a 4 year degree in computer networking and it doesn’t mean shit, at least in my opinion. The army made me go to school for job training and it’s just a formality, I actually started to Learn my first day in the job just like anything else in life. I would hate working at help desk but if it helps with skill sets I’m down to do it for a period of time. Fun fact about college, I work at a hotel and this guy that’s finishing his degree in hospitality and tourism and it didn’t teach him shit about the real world and working in a hotel environment. He knows what he’s doing now cause he has experience. I just think a degree is to dam long of a formality to get into IT. If I could go back in time, I would have never of went to college, never.

Ed Towel says:

This video is a prime example of the current HR problems within the IT industry Many old heads stubbornly believe because they went through help desk everyone else has to go through help desk. This is simply not true. There are several on ramps to a successful career in IT and cybersecurity that don't necessarily require someone to be in a help desk role. Can it help? Yes, but it's not necessarily required. This is an example of the lazy thinking of mid and upper tier IT veterans.

Mark S. says:

I have that shirt…it is a nice shirt.

Full Throttle Life Clothing says:

My biggest issue is the pay. I’ve already built a life (and bills) from my current career path but want to switch over to IT. If I go into a help desk position seems like I would have to move back in with my parents.
So my hope is to be able to earn a degree while working and skip it

Catp00p says:

I have the opposite problem. I've been stuck at the helpdesk for 5 years, because no one is leaving my department so there's just no open positions. I have my A+ and I'll finish the Triad shortly after the new year. What should someone in my position be trying to move into after helpdesk?

Simon Chappel says:

Learning that basics for all aspects of I.T. Will help you perform your job better later, even if you never do support again.

The amount of times we get other IT personell calling up about an issue that is basic either because they didn't learn it or thought it was beneath them is considerable.

Also understanding all or many aspects of how hardware, software and infrastructure interact and more importantly how they are interacted with by the end users is priceless.

Alton J. says:

Is Help Desk the only way into entry level IT? Being new to IT, I would not feel confident trying to fix people's problems over the phone.

Warren Register says:

Entry level doesn't typically pay enough which is why people are trying to skip them lmao

Fasko says:

Very informative. Thank you!

Mike says:

My advice would be if you can skip it, then skip it. You might land yourself in the hole of help desk/desktop support roles and never be able to climb out. Not that you won’t learn new things in these roles, but you kind of become tethered to these style of roles for yeeeeears before you can move forward in your career.

fununcle says:

Don’t skip the help desk but don’t waste one second extra in an entry-level IT job

Yvan The Pc Gamer says:

The best place to start, yes, for starters. The issue i have with some companies is there dumb policy. Often times even if you have a high level cert, or experience, you still have to go through help desk first and such because of PoLIcy

Shawn Arwood says:

I understand wanting to skip a help desk role but I don’t think you should all entry level roles. If you get the chance to get a higher level position, go for it if you’re positive you can handle it.

ZuLKiNG says:

CCNA Academy is pushing hard on the associate and higher level stuff. His argument for it is that a person will not be able to survive on the income long enough to build up the experience necessary to make it a worthwhile start.

Many people going this route are either in debt or living check to check and find the idea of willingly pursuing a low paycheck contrary to the whole point of going into the IT field.

What would your response to that assertion be?

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