Terms & Conditions

We recently updated our Terms and Conditions. Please read and accept these updated terms and conditions in order to access the iMarket Support video marketing website.

Last updated: June 1, 2020.

Please read these Terms of Use ("Terms", "Terms of Use") carefully before using iMarket Support website (the "Service") operated by The iMarket Network, LLC ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.


When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of iMarket Support and its licensors, The iMarket Network, LLC.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by iMarket Support or its owners, The iMarket Network, LLC.

iMarket Support, nor its owners, The iMarket Network, LLC., has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that iMarket Support, nor its owners, The iMarket Network, LLC, shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any of its web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


We will terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.


Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.

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Privacy Policy

We recently updated our Privacy Policy. Please read and accept this updated privacy policy in order to access the iMarket Support video marketing website.

Last updated: June 1, 2020.

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://imsupport.club/compliance/.

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information ("Personal Information") may include, but is not limited to:
  • Name
  • Email address

Log Data

We collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

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Google, as a third-party vendor, uses cookies to serve ads on our Service.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

We use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

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IT: Entry Level Helpdesk/Desktop Support (Troubleshooting Real Life Tickets)

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Reil Tusoy says:

1:35 Ticket # 1: Calendar Access (Outlook Delegation)

5:28 Ticket # 2: Monitor Request (Refer to proper department)

7:45 Ticket # 3: File Restore (Previous Version)

10:18 Ticket # 4: Excel Addin Installation

13:14 Ticket # 5: Admin Rights on local pc (Computer Mgt)

16:13 Ticket # 6: Zoom Installation on local pc

Samdarsh Sondh Beats says:

@Kev, for the ticket involving the delegation access, you did that through the outlook app but if you did not have access to that profile on outlook, you'd have to give someone access using exchange admin center, correct?


one of the best channel a proper real-life experience in action

Dan T says:

helpful video – even though it's basic it can be overwhelming for someone who just landed their first job. i appreciate it bud.

Jac S says:

Thank you so much for this info..

10,000 Subscribers Without Any Video says:

When a user request for an app to be installed on the local pc just like in the last part, would you install them using remote connection? because in the last part you install it on your computer. How would the user know if it's installed in their computer. Sorry for asking. Thank you.

R. O. Sallie says:

Hi, there R. O. here and I have a question. About how many times a day or about how often during the day will an entry level IT help desk technician answer the phone. And about how long will he or she be on one single call?
Thanks so very much, great video!
R. O.

ConsoleRebels says:

This channel is like a hidden gold mine

Doğan Bayraktar says:

Thank you for this video

stefanos steveboy says:

Probably a dumb question:
When you say that you attached the original email and you clicked the attach a file option, how and in what form have you downloaded/stored that approval email in order to attach it?

Also for real scenarios how do you remotely connect to client computers?
Using Remote Desktop Connection ?
Thank you…!

Andrew Prince says:

Thank you man. Never take these videos down. They're fantastic and valuable resources.

christian wallace says:

I really love your content. I have servers interviews coming up and your videos are helping a lot

Alex Ortiz says:

Good video, keep them coming. This was very helpful!

RizoSupernova says:

Dude, love it. Thanks bro

selma jean says:

You have been go crazy with these videos. Thank you !

ltigre2031 says:

when installing mcabacus , would you remote in to their computer or would you go to their office? thanks this very helpful.

cobuman says:

I would hire you. 😁

Dino San says:

Listen, I love what you are doing for the community! Your videos are great but please for the sake of god, stop slurping coffee on your videos! It is unnecessary! Either drink it before or after the video, but there is no need to do it while recording! You wouldn't make the slurping noises on a real live call with a customer, so why would you do it with your viewers? Thank you!

Cece hill says:

Make more videos like this

Swaroop Patra says:

Your videos are very informative. I sent you my resume..if you get a chance would you pls have a look on it. I'm having hard time finding job

Sorrywerefull says:

Ah yes Kevtech, thanks for making IT seem less scary. I was worried how it was going to be after getting a job out of college, now I'm not so worried. I really need to study up for my comptia though, I am getting a lot of the questions wrong on the practice tests I've been taking. It's kind of silly how it throws around so many technical terms that you don't really need to know in order to take care of tickets, but I guess they want to make sure you are as prepared as possible

Matt Saberian says:

Thanks for the useful video. We love these types of real-world videos. One question, what remote connection software do you use while working inside the companies and sometimes like this that you connected to the client's system at home?

sp123 says:

Kevtech is an example of a guy staying on his purpose

Victor says:

Keep it up. I just landed my first gig, while still studying for comptia a+. This was very informative. Keep posting more videos Kev!!

Tethered Lantern says:

For the Macabacus ticket, couldn't you have added that software via group policy in active directory or no? Thanks in advance.

Ahmed Amin says:

great job thank you

Med Lotfi says:

awesome thank you a lot for sharing your experience thank u men.

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