Terms & Conditions

We recently updated our Terms and Conditions. Please read and accept these updated terms and conditions in order to access the iMarket Support video marketing website.

Last updated: June 1, 2020.

Please read these Terms of Use ("Terms", "Terms of Use") carefully before using iMarket Support website (the "Service") operated by The iMarket Network, LLC ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.


When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of iMarket Support and its licensors, The iMarket Network, LLC.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by iMarket Support or its owners, The iMarket Network, LLC.

iMarket Support, nor its owners, The iMarket Network, LLC., has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that iMarket Support, nor its owners, The iMarket Network, LLC, shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any of its web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


We will terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.


Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.

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Privacy Policy

We recently updated our Privacy Policy. Please read and accept this updated privacy policy in order to access the iMarket Support video marketing website.

Last updated: June 1, 2020.

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://imsupport.club/compliance/.

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information ("Personal Information") may include, but is not limited to:
  • Name
  • Email address

Log Data

We collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Google AdSense & DoubleClick Cookie

Google, as a third-party vendor, uses cookies to serve ads on our Service.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

We use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

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IT Career Paths: How to Get into IT Support

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IT Career Paths: let’s see what a day in the life of a Tier 1, IT Support professional looks like. Many pros start in IT Support and use it as a stepping stone to other areas like networking and cybersecurity. In this video, we give you the inside scoop on what an ACTUAL day looks like in the life of an entry-level IT Support professional. It’s time to get YOU started in #ITSupport. #IT #InformationTechnology

Be sure to like this video and subscribe to our channel. Click the 🔔 for new videos every other week! Missing us between uploads? Follow CompTIA everywhere:
📸 Instagram https://www.instagram.com/comptiaphotos/
💭 Twitter https://twitter.com/CompTIA
💌 Facebook https://www.facebook.com/CompTIA
🕹 Discord https://discord.com/invite/NTzRvmF

💥💥💥 EXCLUSIVE OFFER FOR YOUTUBE ➡️ ➡️ ➡️ https://certs.comptia.org/hi-youtube/

🖥 Learn more about IT Career Paths with CompTIA https://s.comptia.org/3u8g7yY
🗺 Plan your next move with the IT Careers Roadmap https://s.comptia.org/3dJBaBW
📌 Learn more about CompTIA Certifications https://www.comptia.org/content/lp/it-certifications-job-match

ℹ️ Tier I support is the first line of defense when someone submits a support ticket. (In other words, when they report a tech problem.)
⚠️ In Tier I support, you’ll troubleshoot at a more basic level. What is troubleshooting? Troubleshooting simply means you’ll be solving problems.
*️⃣ Most IT support jobs will require a CompTIA A+ certification to order to get hired which will give you a solid foundation of hands-on skills and technical knowledge to prepare you for troubleshooting work.

💻 Diagnose and repair computer, smartphone, and/or software problems
💻 Install and train users on new software;
💻 Walk end-users through problem-solving their tech issues
💻 Backing up and restoring data files.
💻 Repairing hardware and configuring software to maintain operating systems.

WHAT IT SUPPORT JOBS SHOULD I SEARCH FOR? Here are a few titles to get started:
🔎 IT Support Specialist
🔎 IT Support Technician
🔎 Help or Service Desk

1️⃣ Log in and set up the programs you’ll need that day (Ticketing System, Email, etc.)
2️⃣ Answer support ticket questions like… “I can’t open a program that I need to sign a document. Can you help?” In this scenario, you’ll troubleshoot and quickly realize they were using an outdated version of the program. You update their software and show them how to do it themselves in the future.
3️⃣Another ticket comes in, this time it’s… “I’m having trouble with my internet connection. I think it may be my router. Can you help me get to the bottom of it?” This is an easy one! You refresh their IP address settings to get a new IP address from the DHCP server.
4️⃣ When a ticket comes in, it will be one of 2 things typically. Either it will be a simple fix – something you’ve done a million times before. Or, you may need to do a little digging. For example, you may find the solution in a database of known issues your company maintains or you may need to escalate the ticket to Tier II support.

✅ CompTIA offers everything you need to prepare for your certifications from training to vouchers
✅ Train your own way! If you like learning in a group setting, CompTIA Live Online Training is for you. You’ll get expert guidance from an instructor who knows the exam inside and out. If you prefer self-study, CompTIA CertMaster Learn lets you learn at your own pace with a customizable study plan. If you want the hands-on experience without leaving your home, try CompTIA Labs. Use it to practice your tech skills with real equipment in a virtual environment.
✅ Grab a couple vouchers and schedule your A+ exams to earn your certification so you can land the job. The CompTIA A+ certification is broken into 2 exams. Study for one at a time!

✅ Soft skills are critical when troubleshooting. Sometimes, the user may have a difficult time communicating their problem. It’ll be your job to help guide them.
✅ Once you’ve found a solution, you may need to walk the user, step by step, through how to fix it or perform a task.
✅ Help a friend or family member troubleshoot their computer problems
✅ Volunteer technical support for a local non-profit
✅ Practice your communication skills, trust us, it’ll help!

✅ There are plenty of ways to get on-the-job experience without landing a full-time job! Playing around with computer equipment you already own is a great way to practice troubleshooting.
✅ Check out our video, 3 Tools You Need (& Have at Home Already!) to Practice Your IT Job Skills which will show you exactly how to create your home lab and hone these skills.


LUCA M says:

How to get a IT support Tier 1 position?

182Burritos says:

Is that the GOAT, James Stanger, that I hear?

CompTIA Connect says:

Awesome look at an awesome and essential job role!

Farzana's Law says:


Kevtech IT Support says:

IT Support is usually the face of the company and the first line of support. You must have patience, empathy and good customer service.

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