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Last updated: June 1, 2020.

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Last updated: June 1, 2020.

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IT: 2019 Common Things You Should Know For Level 1 Support (Helpdesk, Service Desk etc,)

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Honorable mentions:
2 Factor authentication (Duo)
RSA token, soft tokens keyfobs
*Customer Service*
Analytical Thinking
Cap IQ, Marketit, WSO Geneva Bloomberg (Hedge Funds)
System Management
Weekend Work
Work After Hours
Proof point
Laptops, pcs, ipads,
Cisco Meraki
IBM MaaS360
Remote Desktop apps like Go to assist, Kaseya, Teamviewer
List Goes on


Anthony Dimarzo says:

this is more like level three or admin hardware and AD is level one

David Patterson says:

Gold Information, Actually I am working as a Helpdesk Administrator, but it looks like that is only the job title, cause the things that I do is more than level 1, it would be great if you can share with us what do we need to know in level 2,3? thanks, stay safe at home bro

Abdifatah abubakar says:

Can I get the note

Conviction454 says:

I guarantee most people that landed an entry level tech role didn't know a good chunk of this stuff prior to being hired… lol

Roger Fleming says:

How can you become good at supporting MAC if you don't have access to one to learn their software and how to support it?

Unknown Person says:

Do help desk for a year and DIP , don’t be a nobody . Learn skills and advance if youre just sitting at help desk you won’t grow . Also while these are good tools to learn most companies in the medical and non profit do not advance in their IT departments . We just moved from 2007/2010 to 2013 office in the last 3 months . You don’t have to be super smart just understand the general idea and you will be alright.

Corn Chowder says:

so if I follow and learn all the materials that you're suggesting to us, without a degree, is it possible to get into the entry level IT field without any sort of degree?

Scales and Balances says:

Wow that’s a lot, how many weeks do they train u, and do u think most of that is easy and straightforward to learn or not so much

Lerato Amy Mafatle says:

very helpful thanks for the insight…

Chris E says:

Thank u Kevtech!!

fatalradius says:

This is more than level 1….More like lvl 2-3

Reil Tusoy says:

my current skills set for the past 4 yrs in IT haven't reach 50% on the aforementioned technologies. 😀

T D says:

Wow, can't you belive you need to know 2019 things before you can work as a Tech support person.

victor wanya says:

This is informative keep up the good work

Anthony De Los Reyes says:

Hello Kev, so I get that Help desk technician and help desk analyst are two different position…but could you give more of a detailed info on what a analyst does?

Outburs CSGO says:

What do you think a person should know for a lvl 1.5ish support with an average of 25 – 35 tickets a day. Also, what is considered basic network troubleshooting that a level 1 should know?

Naveen Chaudhary says:

I found your channel to the point and updated as per current market ..Hence SUBSCRIBED !

X Kobe says:

Do level 1 support really need to know all this? sounds a bit unrealistic tbh

Chuks Bob says:

What you should know?. Is it on the job or Before getting the job?.

Cece hill says:

I just need to go ahead and go back to school….

Scales and Balances says:

Is this all in a+

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