Terms & Conditions

We recently updated our Terms and Conditions. Please read and accept these updated terms and conditions in order to access the iMarket Support video marketing website.

Last updated: June 1, 2020.

Please read these Terms of Use ("Terms", "Terms of Use") carefully before using iMarket Support website (the "Service") operated by The iMarket Network, LLC ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.


When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of iMarket Support and its licensors, The iMarket Network, LLC.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by iMarket Support or its owners, The iMarket Network, LLC.

iMarket Support, nor its owners, The iMarket Network, LLC., has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that iMarket Support, nor its owners, The iMarket Network, LLC, shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any of its web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


We will terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.


Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.

Current Version: 1

Privacy Policy

We recently updated our Privacy Policy. Please read and accept this updated privacy policy in order to access the iMarket Support video marketing website.

Last updated: June 1, 2020.

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://imsupport.club/compliance/.

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information ("Personal Information") may include, but is not limited to:
  • Name
  • Email address

Log Data

We collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Google AdSense & DoubleClick Cookie

Google, as a third-party vendor, uses cookies to serve ads on our Service.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

We use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

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Help Desk Training – Answering the Phone – Episode 1

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Help Desk Training Episode Number 1 – Answering the Phone. Proper phone etiquette and how help desk is the number one stepping stone to any I.T. Professionals career.

If you don’t think the help desk position is the right career move for you….think again. Stay tuned for Episode number 2(whenever we decide to release that) where we discuss more values and training tips of help desk.

The equipment used in this video is as follows(Affiliate links below)
Sony a7(Main Camera): http://amzn.to/2xQrcpY
Google Pixel(Side Camera): https://store.google.com/us/product/pixel_phone?hl=en-US
Zoom H1 Digital Recorder: http://amzn.to/2zlEA6v
Giant Squid Microphone: http://amzn.to/2zl6WxK
Flexispot 47″ Sit Stand Desk: http://amzn.to/2gviP0x

For Frequently Asked Questions please see this playlist: https://www.youtube.com/watch?v=Xdgh3TwO8cM&list=PLNftqnrunKiEcFd8E3yKPC77nu9A2ikx-

Thank you for visiting my YouTube channel.
Facebook: https://www.facebook.com/pcsimplest
Twitter: https://twitter.com/pcsimplest
Website: http://www.itcareerquestions.com
Resume: http://www.zachhill.net
Information Systems: http://www.informationsystems.net


Gee Staboy says:

Ecolab customer support. This is rookie. Can I have you employee ID please?

Techno Chatter says:

. Here is the very first episode of Techno Chatter chronicling my path into CyberSecurity. I started my career as a Service Desk Analyst and now I am a Senior Level Analyst at one of the top CyberSecurity companies in the Country. What you see now in this video did not happen overnight, and it took hard work, patience, and perseverance to get here. I try to display some of that in this video. So I’d like you all to check this video out, share it with people who may consider this field, has questions about this field, or who are working in this field. This channel will also host conversations for various people in this industry to discuss their experiences and tips that they’ve learned along the way. I am open to all criticism for this video, but I’ll ask you all to leave the criticism in the YouTube comments for me. Please like/dislike the video, comment on the video, and share it for me.

thanks for the support in advance.


Ilya Zuyf says:

Men, It really professional. I like it. Just, please take care of yourself and try to go gym. I has so many pain in my spine and hemorrhoid in my butthole, it horrible. Regular gym will make you feel much better!

MohawkInBelgium says:

And get exercises because that job will destroy you…. Polite or NOT!

Nestor Garcia says:

Hey, sir, this was actually very helpful! Thanks for the tips!

Son says:

your haircut in this video reminds me of that one kid in grade 3.

Howard Mathews says:

Should EVERY IT guy start with help desk? What if he tends to different areas such as programming, web developing, security, internet marketing, AI etc

1Knight says:

You can get good experience staying cool when being yelled at in the military or married.


Andres Ramirez says:

What if you want to work in IT but don't want to be the person that answers the phones every 10 seconds?

Jossephy Romero says:

Tommorow I'll have an interview about this job looks interesting. Thx for giving me an idea how this works I think u will like it if u get the job ofc.

Chev Chelios says:

Remember to say YEAH! A lot

James L. says:

Think you could do a vid on what to expect in a help desk interview?

Also what is the dress code for most help desk jobs?

spy kid says:

I hate my job. Recently my supervisor assigned me to this task instead of development role. And I really don't like this phone answering and mailing 😒

Get CTOwned says:

Cool video! Starting out on the help desk can be depressing, but put the work in, learn everything you can, make it known that you want to progress and you'll create opportunities to get up the ranks of IT support quickly. I started out on a 1st line Wintel helpdesk 12 years ago and now i'm a CTO. Hard work and dedication is all it takes, and it doesn't have to take a lifetime to achieve either!

Danii _ says:

*Dont have any light or power shut. This can help you just in case if no power, don’t have lights and more: Hello, I recommend this App itms-apps://itunes.apple.com/us/app/apple-store/id380161808?mt=8&at=1001lcYH&ct=f

pixelhidef says:

If people are yelling at you, then maybe that's in indication you aren't good at what you do. There should NEVER be scenario where someone can feel its appropriate to yell at the IT rep. If this happens, ask yourself what you DIDNT do in the first place that could of prevented this type of response. When they yell at you, that's on you! Don't blame the caller for your lack of preparation and maintenance. I've worked in IT for nearly 20 years in two different industries and have served dozens of individual clients through my business and this has happened only ONCE — Because a good IT guy is not only efficient and effective, but compassionate, considerate, and ALWAYS goes above and beyond to ensure the best experience, every day, every time! If you haven't built up enough credit with your "customers/clients" with GOOD things, than when things go bad, they don't give you ANY grace. So again, ask yourself, "What could I have done to prevent this was happening, and what steps can I take to prevent this from ever happening again?" Then replicate that throughout your department through training, communication, and a steadfast culture of EXCELLENT customer service.

Trang Le says:

Can I do a help desk job if I am a foreigner or not a native?

micjakes1 says:

Were you doing help desk while in school? Or did you graduate and then do help desk? What is your degree in? Thanks.

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