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We recently updated our Terms and Conditions. Please read and accept these updated terms and conditions in order to access the iMarket Support video marketing website.

Last updated: June 1, 2020.

Please read these Terms of Use ("Terms", "Terms of Use") carefully before using iMarket Support website (the "Service") operated by The iMarket Network, LLC ("us", "we", or "our").

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Privacy Policy

We recently updated our Privacy Policy. Please read and accept this updated privacy policy in order to access the iMarket Support video marketing website.

Last updated: June 1, 2020.

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

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We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://imsupport.club/compliance/.

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You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

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If you have any questions about this Privacy Policy, please contact us.

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Dealing with IT support – 44 – English at Work deals with your computer crisis!

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Disaster strikes the computers of Tip Top Trading! Something has happened and everyone’s work has disappeared. Anna calls in the IT support, but can she explain to them what the problem is and can they actually help?

For more English at Work and other great content:: http://www.bbc.co.uk/learningenglish/english/features/english-at-work


It’s frozen. Nothing will work…

Yeah and all my football scores… I mean company accounts… have disappeared.

Can anyone get their computers to work? Or is just me?

Welcome back to the offices of Tip Top Trading where, as you can hear, there appears to be a bit of computer trouble. Everyone’s work seems to have disappeared. This is serious so who can sort it out?

Leave it to me I’ll sort it out. You just need to switch it off… and on again … like that.

Hold on, let’s check… Denise! All my documents have gone now!

Oh, sorry, I was just trying to help. You’ll just have to call I.T. Support, look, here’s their number.

‘It’ Support?

No Anna not ‘it’ but I.T. Support – information technology – sometimes called Computer Support. Most big companies have them. These are the people who sort out your computer problems and get everything working again. But be careful, they might ask some tricky questions.

OK, thanks. But what should I say to them?

Tell them: “I am having problems with my computer”, then say “the screen keeps freezing” and “I seem to have lost some documents”. Tell them “I have turned the computer off and on but that hasn’t fixed it”. Finally, ask if they can help – please!

Well, I’ll give it a try. Here goes.

IT Man
I.T., Dave speaking, how can I help?

Oh hello Dave – I’m having some computer problems – in fact everyone is here.

IT Man
Right. What system are you using?

What system?

IT Man
Yeah, what are you using? PC, laptop, Windows XP?

Tell him it’s Windows 7.

Erm… it’s Windows 7 on a PC.

IT Man
Good, good, this should be easy. Were you using many applications when it crashed?


IT Man
Did you have lots of things open – documents, spreadsheets, videos, other software?

Well, I suppose I did.

IT Man
Right, well… Anna isn’t it?


IT Man
Right, well Anna, try pressing control, alt, delete, at the same time – after that try opening Windows again.

OK. Tom, could you open the windows please.

What eh? The windows?!

Yes. Dave says so.

IT Man
No, no, no. Open Windows 7 on your computer.

Oh, silly me! No, the screen just freezes. I’m a bit worried because I think I’ve lost some documents.

IT Man
Hmmm. In that case the only thing to do is reboot it.

Reboot it?You mean kick it?!

No! Reboot means turn it on and off again.

Oh I see. No Dave, I have already tried turning it off and on again but that hasn’t fixed it. What am I going to do?

IT Man
Don’t panic! I’ll come and have a look. You’re on the 2nd floor right?

Oh dear. This is a bit worrying but I’m sure Dave, the IT man, will get things sorted. Remember if you have important documents, it’s best to back them up on a memory stick just in case you have a problem like this. Let’s remind ourselves of the phrases we might use if we have to call computer support:

I am having problems with my computer

The screen keeps freezing

I seem to have lost some documents

I have turned the computer off and on but that hasn’t fixed it

Can you help, please?

IT Man
Oh hi. Is Anna here?

She’s over there.

So Anna, I’m just going to unplug the screen and put the wire back in here…

OK Tom but are you OK down there? Mind your head.

IT Man
Excuse me, are you Anna? I’ve come to fix your… computer.

Oh, hello… you must be… Dave. I really like your hair.


IT Man
Thanks. You look rather lovely. I’d better take a look at your computer.

Don’t worry, it’s OK, I think I’ve fixed it!

Looks like Tom has a rival. Is Anna going to fall for the charms of Dave, the IT man, or is he just going to upgrade her software? This could get very interesting – but there’s still work to be done – so join us again soon for English at Work. Bye.


Xuan Ding says:

this reminds me of the IT crowd lol

Aman Singhal says:

How dumb this girl is.
She doesn't know the basic of computer.

Ahmed Ebouta says:

its good job

dalia rishon says:

It seems to me that English at Work -foreseed the The massive global cyberattack that occurred in may 2017.

Muhammad Gilang says:

I need Indonesian translation

Latifah Al_Hussin says:

I really like this serial 😻❤️ please do it fast, i like anna so much and everything it's perfect 👌🏼 good job 👏🏽

vân nguyên says:

lol.Tom is jealous. These lessons are not only useful but also fun to learn.

Minh Gia says:

Thanks for your interesting video. I love this story. I guess Anna will fall in love with the IT man Dave. Nope, I think they will be loved each other at the first sight. How lovely they look like!

akms535 says:

Thank you for klac

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