Terms & Conditions

We recently updated our Terms and Conditions. Please read and accept these updated terms and conditions in order to access the iMarket Support video marketing website.

Last updated: June 1, 2020.

Please read these Terms of Use ("Terms", "Terms of Use") carefully before using iMarket Support website (the "Service") operated by The iMarket Network, LLC ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

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You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

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The Service and its original content, features, and functionality are and will remain the exclusive property of iMarket Support and its licensors, The iMarket Network, LLC.

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We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


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All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

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These Terms shall be governed and construed in accordance with the laws of without regard to its conflict of law provisions.

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We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

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Current Version: 1

Privacy Policy

We recently updated our Privacy Policy. Please read and accept this updated privacy policy in order to access the iMarket Support video marketing website.

Last updated: June 1, 2020.

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://imsupport.club/compliance/.

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Current Version: 1

Call Center Conversation #08 what tech support is really like

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Visit our website for more vocabulary:

Si quieres ver la explicación de este video en inglés visita el siguiente link :


what tech support is really like
Soporte técnico en inglés
Soporte tecnico en ingles
Tecnico de call center
Tech support
Technical support
Como instalar un router
How to install a router
Akward customer
Inbound call
Outbound call
English interview
Servicio al cliente
How to pass an interview
Como pasar una entrevista en inglés
American English
English call
Tough customer
English script
Call transcript
Call transcription
Call center agent
Call center conversation
English for call center
Llamada en inglés
Call center llamadas
Customer service
Call center vocabulary
Inglés americano
Entrevista en inglés
Aprender inglés
Vocabulario en inglés

“Soporte técnico en inglés”
“Soporte tecnico en ingles”
“Tecnico de call center”
“Tech support”
“Technical support”
“Akward customer”
“inbound call”
“outbound call”
“business call”
“tough customer”
“English interview”
“servicio al cliente”
“How to pass an interview”
“como pasar una entrevista en inglés”
“entrevista en inglés”
“English call”
“English script”
“Call transcript”
“Call transcription”
“Call center agent”
“Call center conversation”
“English for call center”
“Llamada en inglés “
“Call center llamadas”
“chamada no inglês”
“customer service”
“Call center vocabulary”

“Call center video”
“call center call”
Call center conversation
Call center sample
Call center agent
Call center job
Call center script
Call center support
Conversación de call center en inglés
Llamada en inglés
Call en inglés
“Josue Elias Calvo Jiménez”

Developed by :
Josue Elias Calvo Jiménez
Emanuel Quesada

Hipronary School


Hipronary School #Callcenter says:

🔴 Hi dear all,

Due to the controversy of this video we would like to clear up some aspects of the main core of its content so you may have enough information to form an opinion about it before leaving your valuable thoughts and feedback.

And to do so, here we've left some questions and answers on the main inquiries.

Why do you teach this bad customer service?
– As you may deduce from just reading the title of the video this was not promoted at any time as a customer service video, and its main goal is to teach IT argot / Jargon to non-native speakers who are lacking of good content / input in this specific area.

Why did you treat the customer so badly and why did you upload the call? Isn't it disrespectful?
First and foremost this is just a scenario, scripted and not a real customer. We have to admit that this is kind of flattering in view of the fact that there a lot of people out there who actually think this is real.

We are aware that this is a not polite way to treat a customer.
Nonetheless, the core of the video like we said before is to teach the argot of IT support to those who are non-native speakers.
This channel is aimed at teaching them vocabulary, argot, and real-world examples that actually happen during working hours.

Why do you allow the agent to be so rude and impolite towards customers, and why don't you fire him?
Once again it's kind of flattering to think that certain people keep thinking this was real.
I'm just a guy portraying a role, Emanuel and I own our own company and this video was recorded in one of our facilities and as you already know it's just an example of a call.

Rude? Impolite?
Well, it's just a matter of perception, please bear in mind that agents work under pressure and are always stressed out.

In the video the agent perhaps overtalked to the customer when he tried to answer a technical question, but he wasn't rude at all. (this was made on purpose just to teach vocabulary)
And when he got frustrated when the customer did not understand he muted the phone to vent his frustration so the customer wasn't mistreated at any point.

Is this acceptable? Of course not! we all know that…

But not everything is rose color and this happens all the time.
Certain agents laugh at us and they pull us down behind our backs without us realizing it. (if you are in denial and you strongly think that people are not supposed to do this, we respect that, but this happens and that's the truth)

But don't you think people might misinterpret it and learn a bad customer service?
If you do not have enough common sense to tell the difference between bad and good customer service you are not cut out for this.

(Besides companies always train their new hires before allowing them to answer any call and they have their own policies to fire people who don't provide a good customer service) and like we stated before, that's just a matter of perception because the agent only answered the customer's questions and tried to guide him at any given time.

We know you might find a lot of good customer service trainings through the internet but just a few showing real-life scenarios and not hard feelings if you dislike the video but unfortunately we think you've missed the main purpose of the scenario.
After all, this channel is for non-native speakers who lack of good content to express themselves properly using technicalities.
We do not support any way of mistreatment but based on our experience these calls are agents' daily bread and agents deserve to get the best out of it.

Thanks a lot for commenting and leaving your thoughts.

JoHn Muñozzz' says:

Ok sr
Yes sr
No sr
Let me sr
Let me see
Let me, let me

ariisa71 says:

I love it!lol

Joel Kim says:

damn, 3 minutes in to the call, and I can already say this is a pretty bad one, the CSR is being TOOOO fucking technical for the customer who seems to be very frustrated, I can't watch the rest just thinking that it will be worst… very bad, very bad hahahaa… (+10 experience on REAL tech support company here.)

BalrogSlayer XD9 says:

Dam this is a tough job and I just got hired on the Toyota one 😒

Chocolate Antisocial says:

that english🤔

Carlos Dominguez says:

me dió dolor de cabeza solo verlo

maria says:

the agent sounds like professor from money heist

Pablo Bernal A says:

I worked 6 months at a call center. It taught me a lot of things, but is the worst job someone can ever have.

Mary Apostolidi says:

I feel you. I did that for 4 days! 4 days!!!! Giving advice and trying to help people over the phone! It was the worst experience ever! And it was only for 4 days! That's how long I lasted!

American idioms 101 says:

Blow up, bring up, call up and a lot more this verbs are used for the specific purpose of bring things into view I think it's worth to point out you should make a video of that

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