Terms & Conditions

We recently updated our Terms and Conditions. Please read and accept these updated terms and conditions in order to access the iMarket Support video marketing website.

Last updated: June 1, 2020.

Please read these Terms of Use ("Terms", "Terms of Use") carefully before using iMarket Support website (the "Service") operated by The iMarket Network, LLC ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.


When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of iMarket Support and its licensors, The iMarket Network, LLC.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by iMarket Support or its owners, The iMarket Network, LLC.

iMarket Support, nor its owners, The iMarket Network, LLC., has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that iMarket Support, nor its owners, The iMarket Network, LLC, shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any of its web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


We will terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.


Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.

Current Version: 1

Privacy Policy

We recently updated our Privacy Policy. Please read and accept this updated privacy policy in order to access the iMarket Support video marketing website.

Last updated: June 1, 2020.

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://imsupport.club/compliance/.

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information ("Personal Information") may include, but is not limited to:
  • Name
  • Email address

Log Data

We collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Google AdSense & DoubleClick Cookie

Google, as a third-party vendor, uses cookies to serve ads on our Service.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

We use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

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113 – Should we give our clients telephone support?

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Listen to the full episode here:

In this episode:

Discussion – Should we give our clients telephone support?

So this is an interesting discussion – should we be available on the phone to deal with client issues for our WordPress website business?

I have had this conversation so many times in the past with so many people! We all know that, in the right hands, a phone can be one of the best ways to engage with your clients. You can get to the root of the problem really quickly and help them get to a solution. You can explain your thoughts clearly and in a fraction of the time it takes to write the same ideas in an email. Unlike an email thread, the phone conversation evolves quickly and you can tease out nuances you never could from email…

Unless you can’t! Perhaps you’re averse to using the phone. You don’t like to talk too much about the work you are doing; you trip over your words and feel nervous at the thought of talking to clients. Maybe you have a habit of saying ‘yes’ all the time and cannot stand up to people when they ask you direct questions. For you, the phone is a nightmare that is best avoided!

We all have different businesses and your approach to the phone is something you need to work though.

Have you found that the phone never stops ringing with clients who feel you’re an employee of theirs, someone who they can contact at the drop of a hat to do whatever they need doing – right this minute? Maybe you’ve struggled to ignore the phone when it rings in case it really is the once in a lifetime call you cannot miss? Do you struggle to keep client conversations on task and find that most of the time on the phone was wasted with small talk?

One way that people seem to tackle this is to put systems in place to prevent the phone from ringing too often. Booking systems which allow users to book an appointment with a specific start and end time are popular and can be very effective. You have clarity on the timing of the call and you can manage your calendars so they only occur during times of the week that suit you.

Also, there’s not a heap of new platforms cropping up which allow you to place chat widgets on the website and this can be a useful barrier to the phone. The client can begin the conversation and you can reply if you are free and available, or just ignore it for now. But then, isn’t this just the same as email?

In the podcast some members of the WP Builds Facebook group suggest what they do to combat this issue. They are:

• Make your number go straight to your answer machine within a few rings. If the client really needs you, then they will leave a message, and you can record a message which explains your process.
• Just ask clients to use email only.
• Use a booking system like Book Like a Boss , or Cogsworth to make the clients create their own bookings.
• Tell people exactly how long you’ve got at the start of the call so that it does not overrun.
• Give your phone number only to people who are on a paid care plan.
• Embrace the phone and get good at using it. It’s a skill and you can learn to be good at it.

It’s an interesting chat and something that we all need to deal with, so go listen and let us know what you think in the comments.

Mentioned in this episode:

Special thanks to all the members of the WP Builds Facebook Group who took the time to help us with their thoughts on this subject. They are…

Mark James, Adam Lacey, Shawn Morgan, Dave Cocking, Jonathan Perez, James Barratt, Robey Lawrence, Manuel Rosenboom, Mor Cohen, Dirkje Evers, Michael Miller, Jenni Brown, Athlone Harris-Compton and Eric Strickland.

I’m sorry if you contributed to the original post , and we did not mention you here!

This is the link to the guy who takes over scammer’s computers.



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